- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 05 April 2023
-
Current Status:
Answered by Shirley-Anne Somerville on 25 April 2023
To ask the Scottish Government what key performance indicators it uses to measure the performance of VoiceAbility in assisting with Scottish Social Security claims.
Answer
The Key Performance Indicators (KPI) used in monitoring the performance of VoiceAbility are provided below:
No | Key Performance Indicator |
1 | All requests for support received must be processed and allocated to appropriate advocacy representation within 2 working days. |
2 | Initial appointments with individuals should be arranged within 3 working days of the referral to the advocacy worker or service partner. |
3 | Acknowledge receipt of complaint/concern within 2 working days of receipt and provide a formal response within 5 working days of receipt (copied to the Scottish Government contract manager for information). |
4 | Any complaints which cannot be resolved by Service Provider regarding the system or services must be sent to Scottish Government contract manager within 6 working days of receipt. |
5 | Serious issues to be escalated to the Scottish Government within 24 hours. |
6 | Service Provider must issue satisfaction survey to 100% of individuals within two days of their service requirements ending. |
7 | Service Provider must make payment to any sub-contractors within 30 days of receipt of a valid invoice |
VoiceAbility are also contractually obliged to adhere to the Social Security Advocacy Service Standards – set by the Scottish Ministers in regulations as required by section 11 of the Social Security (Scotland) Act 2018. These standards set out the following six core principles framing delivery of the Social Security Independent Advocacy Service: Definition of Advocacy, Independence, Person Centred, Accessible, Trained and Quality Assurance.
We will also assess performance of the service through an evaluation exercise, which will consider both KPIs and wider quantitative and qualitative measures.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 05 April 2023
-
Current Status:
Answered by Tom Arthur on 25 April 2023
To ask the Scottish Government what plans it has to reduce the period that a person must wait before reapplying for a Minimal Asset Process bankruptcy.
Answer
The Scottish Government has no plans to reduce the period that a person must wait before reapplying for a Minimal Asset Process (MAP) bankruptcy. We have made significant changes to MAP eligibility criteria recently, removing the application fee, removing the minimum debt threshold, and increasing the maximum debt level to £25,000. It is important to assess the impact of these changes before considering further reform.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 05 April 2023
-
Current Status:
Answered by Tom Arthur on 25 April 2023
To ask the Scottish Government what plans it has to remove the threshold for full administration bankruptcy.
Answer
There are no plans to remove the minimum debt threshold for full administration bankruptcy. Although stakeholders discussed this as part of the recent review, the relevant working group did not recommend such a change at this time.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Thursday, 06 April 2023
-
Current Status:
Answered by Paul McLennan on 25 April 2023
To ask the Scottish Government, in light of the Social Justice and Social Security Committee report, Robbing Peter to pay Paul: Low income and the debt trap, what work it has carried out on the Committee's recommendation "that the Scottish Government supports COSLA and local authorities to map money advice services, as well as potential contact points for referrals to inform service delivery”.
Answer
As set out in the Scottish Government’s response to the Committee’s recommendations in September 2022, no further work has been undertaken in relation to a mapping exercise for Advice Services. Mapping a sector as complex and dynamic as the advice sector would be a lengthy, labour-intensive process and any mapping exercise would be out-of-date very soon after completion.
Scottish Government has provided funding to the Independent Food Aid Network to develop localised 'Worrying About Money?' cash first referral leaflets for every local authority area in Scotland. These resources can be used both for people facing money worries and support workers. The leaflets identify which local agencies are best placed to help people maximise income and access any existing financial entitlements.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Thursday, 06 April 2023
-
Current Status:
Answered by Michael Matheson on 25 April 2023
To ask the Scottish Government what action it can take to remove any charges for the completion of the Debt and Mental Health Evidence Form in Scotland.
Answer
The Scottish Government is not looking to revise the GP contract to affect the ability of GP practices to charge for voluntary completion of Debt and Mental Health Evidence Forms in Scotland. This is not work that could be considered covered by general medical services funding so if GP practices are not permitted to charge, there is a risk they will not carry out the work when requested.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Thursday, 06 April 2023
-
Current Status:
Answered by Shirley-Anne Somerville on 25 April 2023
To ask the Scottish Government what plans it has to downsize the Social Security Scotland headquarters, in light of the reported increased number of people working from home since the COVID-19 pandemic.
Answer
Social Security Scotland operates three buildings, forming its headquarters in Dundee: Agnes Husband House, Enterprise House and a part of Dundee House. Social Security Scotland analysis has determined that estates capacity could be reduced, providing a saving to the public purse while continuing to meet the employment commitment made to the city of Dundee.
On this basis, the decision was made to not renew the Occupation Agreement with Dundee City Council for space at Dundee House. From 31 May 2023 Social Security Scotland will occupy Agnes Husband House and Enterprise House. There are currently no plans to reduce the estate further in Dundee.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Tuesday, 11 April 2023
-
Current Status:
Answered by Shirley-Anne Somerville on 25 April 2023
To ask the Scottish Government, further to the response to Freedom of Information request FOI/202100264794, which stated that, at the end of September 2021, only 41 out of 1,478 Social Security Scotland staff had returned to the office on a regular basis, whether it will provide updated figures for how many Social Security Scotland staff (a) there currently are and (b) have now returned to the office on a regular basis.
Answer
Social Security Scotland directly employed 3,976 staff (headcount) as at December 2022. There were 3,566 directly employed staff who work in Social Security Scotland's central buildings in Dundee and Glasgow.
Social Security Scotland has adopted hybrid working in its central buildings. All colleagues based in Dundee and Glasgow are expected to spend part of their working week in an office.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 05 April 2023
-
Current Status:
Answered by Tom Arthur on 25 April 2023
To ask the Scottish Government whether it plans to introduce legislation to give creditors greater flexibility to reduce the amount of money taken in an earnings arrestment.
Answer
I previously wrote to the Economy and Fair Work Committee setting out my current thinking on earnings arrestments. A copy of the letter addressed to the Convenor of the Economy and Fair Work Committee on 15 March 2023 can be found on the Scottish Parliament website.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 05 April 2023
-
Current Status:
Answered by Tom Arthur on 25 April 2023
To ask the Scottish Government what plans it has to remove the application fee for Minimal Asset Process bankruptcy.
Answer
The application fee for Minimal Asset Process bankruptcy was removed from 6 February 2023.
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
-
Date lodged: Friday, 31 March 2023
-
Current Status:
Answered by Tom Arthur on 25 April 2023
To ask the Scottish Government what work it has undertaken with (a) COSLA and (b) local authorities to develop national standards for council tax collection.
Answer
Council Tax is a local tax, and each council is financially and administratively accountable to their electorate.
However, we recognise the desirability of the best practice in council tax collection being adopted by all local authorities. I therefore raised the issue of Council Tax Debt and Recovery, including highlighting the recommendations of the Improvement Service and Stepchange Scotland’s May 2022 report on Collaborative Council Tax Collection, with the COSLA President, Vice President and Resources Spokesperson at a meeting of the ‘Joint Working Group on Sourcing of Local Government Funding and Council Tax Reform’, on 22 March 2023.