Chamber and committees

Asylum, refugee and immigration policy is reserved to the UK Parliament and handled by the Home Office. This includes provision of support and accommodation to people seeking asylum if they would otherwise be destitute while awaiting a decision on their asylum application and No Recourse to Public Funds restrictions on people who are subject to immigration control, including people seeking asylum, which means they may not be permitted to access social security benefits.

The Scottish Government has raised digital access concerns with the UK Government relating to people seeking asylum who are accommodated and supported by the Home Office. We have called for the Home Office to reflect the cost of digital connectivity in the support they provide, as it is increasingly important in ensuring people can access support services, legal advice and information, as well as report asylum accommodation or support issues.

The Scottish Government is designing our social security service so that as many people as possible, including people seeking asylum, refugees and other minority communities, understand what Social Security Scotland do, can communicate with Social Security Scotland and can access services in the way they want to. Our social security service is inclusive by design, with specialist support such as interpretation available where necessary for those who need it.

To help provide support to people who may be eligible for benefits, Social Security Scotland offers a range of channels for people to make an application for any of the benefits they provide. These are online, by phone, by post or face to face. Where interpreters are required, these will be provided for every channel of application and at every stage.

Work to embed an inclusive communication approach across everything that Social Security Scotland does continues.

Social Security Scotland currently has the following capability in place to support inclusive communications:

• Language Translation and Interpretation: services cover the production of translations into over 100 languages, Braille, Audio, Large Print and Easy Read formats. Interpreter-assisted calls are available to people who call the helpline, enabling people to apply over the phone in any of over 100 languages. The services also cover face to face language interpretation. Information on benefits is proactively translated into 11 languages used in communities across Scotland, including Urdu, Polish and Gaelic. Key materials have also been translated into Ukrainian and Russian to help refugees and displaced people access benefits. Translated information on all of Social Security Scotland's benefits can be accessed via the stakeholder resources section of the website.
• All letters, information and guidance are available in Braille, large print, Easy Read and various audio formats.
• Online content follows the Scottish Government's accessibility design standards. It is compatible with screen reader software on Jaws, Voiceover and Non Visual Desktop Access (NVDA) platforms.
• Deafened and Hearing Impaired Community: As part of support of the Scottish Government National BSL Action Plan, current provision has been reviewed and, with stakeholder input, a new specification of requirements for providing services for this community has been drafted. A British Sign Language (BSL) video relay service will soon be available through Contact Scotland.

Further actions are also being taken to improve service capability in support of inclusive communication. These include work to ensure that Social Security Scotland has the appropriate support and services in place to support clients with Cognitive and Learning impairments.

The Scottish Government has committed to extend the Connecting Scotland programme over the course of this Parliament to reach a total of 300,000 people. Work is underway to scope the future service, including how best to reach priority groups who we know are most likely to be digitally excluded, including ethnic minority and migrant communities. Connecting Scotland supported migrant communities in its initial phases and has recently supported Ukrainian displaced persons on arrival in Scotland.

Connecting Scotland is delivered in collaboration with key partners, including local authorities, COSLA, SCVO and third sector organisations to support access to, and the provision of, digital skills and literacy opportunities.

Additionally, as part of the New Scots Refugee Integration Delivery Project, six projects have been awarded funding to support digital inclusion for refugees. This project is part funded by the EU Asylum, Migration and Integration Fund.

We know the pandemic has exacerbated pre-existing structural inequality in society, putting minority ethnic and migrant communities disproportionately at risk and having more adverse impacts on their mental health. That is why we are undertaking a range of activity to specifically support their mental health and wellbeing. The Scottish Government’s Race Equality: Immediate Priorities Plan sets out our immediate priorities to implement the recommendations of the Expert Reference Group for Covid-19. In 2021-22 that included investing £21m into the Communities Mental Health and Wellbeing Fund for adults to help tackle the impact of social isolation, loneliness and mental health inequalities faced by a range of ‘at risk’ groups including minority ethnic people. We also provided £150k to MECOPP and £20k to Progress in Dialogue to work in and with Gypsy/Traveller communities to improve mental health and wellbeing outcomes for children and young people.

More generally, we are working to ensure everyone can access appropriate mental health care and continue to increase our investment in crucial services and infrastructure. Our Transition & Recovery Plan, backed by £120m of recurring funding is transforming services, with a renewed focus on prevention and early intervention. We established an Equality and Human Rights Forum to provide advice on the implementation of the Transition and Recovery Plan and wider work within mental health policy, including the development of our new Mental Health Strategy. This Forum includes representation from minority ethnic groups.

The Scottish Government recognises that a number of Scotland’s communities have been disproportionately affected by Covid-19, and are committed to engaging effectively with communities to ensure they are supported following the pandemic.

The Covid Recovery Strategy focusses on addressing systemic inequalities that were exacerbated during the pandemic. The strategy was informed by a series of engagement sessions with a range of partners, including the Scottish Refugee Council and Expert Reference Group on COVID-19 and Ethnicity.

The Scottish Government continues to engage with minority ethnic communities as part of our ongoing work on race equality and developing anti-racist infrastructure. Furthermore, the Scottish Government funds 14 race equality organisations, who undertake engagement and consultation with communities as part of their work.

We will also continue to engage with refugee and asylum seeking communities as part of our work to support integration from day one. We have committed to work with our partners to develop the next New Scots refugee integration strategy, and will identify opportunities to enable refugees and people seeking asylum to engage in that process and inform the next strategy.

A faith and belief representatives group now meets on a monthly basis to identify areas of common interest and consider input to policy development on a wide range of topics. A new Faith and Belief Engagement Strategy is currently being developed to foster deeper understanding between government and faith and belief communities, which will empower faith and belief communities to be active partners in Covid recovery.