To ask the Scottish Government whether it will provide an update on progress in implementing the National Unscheduled Care Action Plan and what measurable benefits it has provided.
The National Unscheduled Care Action Plan, which was launched in 2013, moved to an improvement focussed approach to sustainability improving unscheduled care, focussing on six essential actions. This new approach was launched in May 2015 and is a two year programme that aims to minimise long waits in A&E and assessment units by improving patient flow throughout all areas of the hospital and in the community.
The six essential actions are:
Clinically-focussed and empowered hospital management;
Realignment of hospital capacity and patient flow;
Operational performance management of patients presenting at A&E and progressing through the acute system;
Medical and surgical processes arranged to take patients from A&E through the acute system;
Seven day services targeted to increase weekend and earlier in the day discharges;
Ensuring patients are cared for in their own homes or homely setting.
The Scottish Government has invested £9 million this year (2015-16) to support NHS boards across Scotland to implement these actions and in the four months since the launch of the programme we have set up the basic essential elements that will ensure the continuous progress of the programme. For example, we have:
Recruited a national team made up of experts with a range of professional expertise to work with local team across Scotland;
Supported boards to recruit local teams dedicated to implementing the six essential actions;
Implemented appropriate site management structure to ensure focus on all services and targets across the hospital;
Strengthened structured planning and hospital safety huddles to ensure a whole system focus;
Enhanced use of discharge lounges and discharge hub facilities.
Like any programme it will take time to embed the key elements of the six essential actions and bring about long term sustainable improvements across Scotland.
In addition to the programme work we have also provided national additional support to those sites experiencing the biggest challenges. For instance, in order to support and embed the new working practices and processes following the transfer of all acute services from the Western Infirmary, the Victoria Infirmary and the Southern General to the new to the Queen Elizabeth University Hospital (QEUH) it was agreed we would provide a short term support team to work with the local team to implement key measures that would support immediate improvements, complementing the six essential actions work, including:
Improved infrastructure around bed management to ensure the prompt turnaround of beds;
Enhanced use of the discharge lounge;
Early in the day discharges to improve patient flow;
Implementation of criteria led discharge;
Increased ward rounds to support appropriate discharging of patients.
Performance at the QEUH has improved by nearly 17 percentage points since the team were on site in June 2015 (w/e 13 September). The short term support team have also supported other sites across the Glasgow area including the Royal Alexandra Hospital.
In parallel, we have issued winter guidance to NHS boards this summer, two months earlier than last year, to ensure early and appropriate action is taken to minimise risk and disruption to patients during the coming winter period. NHS boards have been asked to publish their final winter plans by the end of October 2015. We hosted a winter planning event for stakeholders and key partners across Scotland on 17 September 2015 where partners will have the opportunity to share good practice.
Finally, it is worth noting that performance against the four hour A&E target over the summer period has been consistently higher than last summer. Scotland’s performance in July 2015 was 95.3% for core sites, which is the highest performance since July 2012, and best performing in the UK – England (92.5%), Wales (81.9%) and Northern Ireland (78.2%).