- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 10 November 2022
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Current Status:
Answered by Jenny Gilruth on 22 November 2022
To ask the Scottish Government, further to the answer to question S6W-11710 by Jenny Gilruth on 8 November 2022, what actions and processes ScotRail has put in place to improve its arrangements for passengers requiring travel assistance.
Answer
ScotRail and Network Rail teams have reinforced to staff the importance of passenger assistance adhering to the correct procedures when a passenger is being assisted onto or off a train.
In the event there is no ticket examiner on board the train to deploy the ramp, the station staff will alert the Customer Service Centre and alternative arrangements can be made. At unstaffed stations, customers are advised to make contact with the Customer Service Centre team via the platform Help Point.
If customers are unable to book assistance in advance, they can turn up and request assistance from ScotRail’s on-train staff. Both the station and on-train staff are trained to look out for customers who appear to need help on platforms before the train leaves the station. If customers are travelling from an unstaffed station, they can speak to a member of staff via the station Help Point. Managers have been asked to ensure they monitor these procedures.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Tuesday, 08 November 2022
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Current Status:
Answered by Jenny Gilruth on 17 November 2022
To ask the Scottish Government what power it has to extend the current Clyde and Hebrides Ferry Service contract after its conclusion in September 2024; if it has the power, whether it plans to do so, and, if so, for how long.
Answer
The Scottish Government is currently considering various options for the continuity of these lifeline ferry services to ensure that we continue to support the communities they serve. The services will be secured in accordance with all relevant legal provisions, including subsidy control and procurement legislation.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Tuesday, 08 November 2022
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Current Status:
Answered by Jenny Gilruth on 17 November 2022
To ask the Scottish Government whether it is in favour of increasing the length of future Clyde and Hebrides Ferry Service contracts beyond eight years.
Answer
The contract duration for future Clyde and Hebrides Ferry Service contracts has yet to be determined, and will be informed by an evidence-led process including, consultation with key stakeholders; supplier engagement, and a review of international comparators.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Tuesday, 08 November 2022
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Current Status:
Answered by Jenny Gilruth on 17 November 2022
To ask the Scottish Government when the Clyde and Hebrides Ferry Service contract, which is due to end in September 2024, will be retendered.
Answer
I refer the member to the answer to question S6W-12054 on 17 November 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 16 November 2022
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Current Status:
Taken in the Chamber on 24 November 2022
To ask the Scottish Government how it is assisting delivery firms to decarbonise heavy goods vehicles.
Answer
Taken in the Chamber on 24 November 2022
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 26 October 2022
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Current Status:
Answered by Jenny Gilruth on 9 November 2022
To ask the Scottish Government what recent discussions the Minister for Transport has had with ScotRail officials regarding disabled access on their trains.
Answer
Rail accessibility and compliance with rail fleet accessibility requirements remain matters reserved to the UK Government.
I have however recently met with Disabled Persons Organisations, such as Disability Equality Scotland and Sight Scotland & Sight Scotland Veterans to gain an understanding of any issues being experienced by disabled rail users. Those issues will be taken forward during my monthly scheduled meetings with Scottish Rail Holdings and ScotRail Trains Ltd to consider and address.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 26 October 2022
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Current Status:
Answered by Jenny Gilruth on 8 November 2022
To ask the Scottish Government what its response is to reports that doors on the disabled carriages of certain ScotRail trains are not opening at a number of stations.
Answer
ScotRail advise that when the train is longer than the platform, for safety reasons, the rear doors which are not accommodated on the platform do not open.
The Scottish Government specifies the provision of staff to assist passengers on all ScotRail trains. This includes providing guidance to passengers requiring assistance about the right location to join a train if they intend to get off at a station with short platform.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 26 October 2022
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Current Status:
Answered by Jenny Gilruth on 8 November 2022
To ask the Scottish Government for what reason ramps designed to help disabled passengers travel by train have reportedly been removed from a number of stations.
Answer
Addressing Rail accessibility remains a matter reserved to the UK Government, and the removal of the station ramps was driven by changes made by the industry safety regulator, the Office of Rail and Road (ORR).
To ensure compliance with the regulations, ScotRail is implementing a priority project to rollout the new ramps now required. This is due to the implementation of a new ORR specified standard and is being implemented widely across the UK.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 26 October 2022
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Current Status:
Answered by Jenny Gilruth on 8 November 2022
To ask the Scottish Government whether it will ask ScotRail to re-evaluate its current accessible travel arrangements, following reports that a disabled passenger from Lanarkshire had to be carried off a train by friends.
Answer
Officials at Transport Scotland directed Scottish Rail Holdings to ensure that ScotRail Trains, in light of this particular incident in Lanarkshire, reviewed the arrangements for passengers requiring travel assistance. ScotRail has provided assurance that it has learnt the lessons from this incident and appropriate actions and processes are in place to avoid further incidents of this nature.
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 13 October 2022
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Current Status:
Answered by Jenny Gilruth on 8 November 2022
To ask the Scottish Government how it will ensure that any decisions regarding Ardrossan harbour are communicated effectively to mainland and island residents.
Answer
Decisions taken by the Ardrossan Task Force are communicated via project announcements, press releases (including social media forums) and updates to the project webpage. In addition the Isle of Arran Ferry Committee as a member of the task force shares communications and project updates with island residents.