To ask the Scottish Executive what goals it expects Registers of Scotland to achieve in 2008-09.
Scottish ministers have set Registers of Scotland the financial goal of achieving a return of 10% on net capital employed over the three-year period ending 31 March 2009.
In addition, the Keeper of the Registers of Scotland will shortly publish Registers of Scotland's (RoS) 2008-13 Corporate Plan, which sets objectives to secure continuing performance improvements. In particular, as milestones for 2008-09, the keeper has set the following goals for the conduct of registrations and for customer service, which ministers endorse:
to reduce the standard production cost index by 1% for the three years ending 31 March 2009 compared with the three-year performance to 31 March 2008;
where it is in the Keeper's power and is legally appropriate, to complete the recording and registration of:
80% of Sasine writs within 20 working days; with the remainder to be completed within 40 working days;
60% of Dealings with Whole within 30 working days; with the remainder to be completed within 100 working days, and
70% of standard First Registration applications within 70 working days:
as milestones in a three-year strategy to deal with older, complex casework, where it is in the Keeper's power to do so and is legally appropriate, to:
complete registration of 25,000 Transfers of Part cases, along with their consequential Dealings with Whole, and eliminate all pre-January 2006 First Registration casework.
to achieve a registration accuracy rate of at least 98.5% for applications despatched during the previous 12 months;
to continue to operate at Charter Mark standards by:
achieving a 98% rating for overall customer care in the annual customer satisfaction survey, and
processing 98% of all customer enquiries in compliance with RoS's published response standards.