- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 03 March 2008
-
Current Status:
Answered by Alex Johnstone on 11 March 2008
To ask the Scottish Parliamentary Corporate Body how many interns have been allocated parliamentary IT accounts in each year since 2003.
Answer
All IT accounts created for interns are sponsored by a member and categorised on the IT systems as MSP staff. The total number of interns commencing employment at the Parliament in each year since 2003 is detailed in the table below:
| Year | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 |
| Number of Interns | 53 | 66 | 102 | 94 | 61 | 23 |
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 03 March 2008
-
Current Status:
Answered by Alex Johnstone on 11 March 2008
To ask the Scottish Parliamentary Corporate Body how many parliamentary account users reported problems to the IT Helpdesk while logging on remotely from home or constituency office via the citrix log-on service from (a) 1 January to 29 February 2008 and (b) 1 January to 28 February 2007.
Answer
During the period 1 January to 29 February 2008, 185 parliamentary IT account users contacted the IT Helpdesk regarding the remote access service. During the period 1 January 2007 to 28 February 2007, 213 parliamentary IT account users contacted the Helpdesk regarding the remote access service.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 03 March 2008
-
Current Status:
Answered by Alex Johnstone on 11 March 2008
To ask the Scottish Parliamentary Corporate Body why the current IT service operated by Logica CMG is not a stable platform for remote users of parliamentary IT accounts and when the service will become stable and reliable.
Answer
The remote access service offered by the SPCB to provide access to key IT systems from locations other then the Holyrood building has recently been experiencing intermittent problems. The problems have led to some users of the service being unable to log on to the Parliament network remotely, or even when logon was possible, users have experienced performance issues.
An interim solution was brought online on Friday 7 March to alleviate the problems and it is expected that the final solution will be in place by Monday 17 March.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 03 March 2008
-
Current Status:
Answered by Alex Johnstone on 11 March 2008
To ask the Scottish Parliamentary Corporate Body how it monitors the performance of the Parliament’s IT contract managed by Logica CMG.
Answer
The contract with Logica is managed under the Scottish Parliament's Contractor Performance Management (CPM) scheme, as was the contract with the previous supplier. The CPM model used enables the Scottish Parliament and Logica to meet their obligations under the contract. Full details on the CPM process can be found at http://www.scottish.parliament.uk/corporate/procurement/cpmm.htm.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 03 March 2008
-
Current Status:
Answered by Alex Johnstone on 11 March 2008
To ask the Scottish Parliamentary Corporate Body whether the rate of reported IT problems by parliamentary account users has increased or decreased since Logica CMG was awarded the contract for managing the Parliament’s IT service and, if so, how this compares in percentage terms with the same period for the previous year.
Answer
On 1 January 2008, Logica CMG took over contractual responsibility for the running of the IT Services defined by the IT Infrastructure and Support Services Contract.
The IT Helpdesk receive calls relating to all IT services offered by the Business Information Technology Office. The total number of calls logged by the IT Helpdesk during January and February 2008 was 4,477. The total number of calls logged for the same period in 2007 was 3,574. There has been a 25% increase in the total number of calls logged by the IT helpdesk when comparing the two periods.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 03 March 2008
-
Current Status:
Answered by Alex Johnstone on 11 March 2008
To ask the Scottish Parliamentary Corporate Body when the issues associated with lack of IT capacity, specifically the service related to remote access, will be resolved.
Answer
The remote access service offered by the SPCB to facilitate connection from locations other than the Holyrood building has recently been experiencing intermittent problems. An interim solution was brought online on Friday 7 March to alleviate the problems and it is expected that the final solution will be in place by Monday 17 March.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Friday, 29 February 2008
-
Current Status:
Answered by Nicola Sturgeon on 10 March 2008
To ask the Scottish Executive how many incidents have been recorded by Scottish Ambulance Service of falsifying records which have reduced ambulance response times in each year since 2001.
Answer
The Scottish Ambulance Service is not aware of any such incident.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 25 February 2008
-
Current Status:
Answered by Stewart Stevenson on 6 March 2008
To ask the Scottish Executive how many road traffic accidents involving military vehicles (a) took place and (b) were reported to police forces in Scotland in each year since 1997, also broken down by constabulary.
Answer
The information requested is not held by the Scottish Government however some data will be available from the Ministry Of Defence.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Tuesday, 12 February 2008
-
Current Status:
Answered by Tricia Marwick on 6 March 2008
To ask the Scottish Parliamentary Corporate Body when it will next meet and whether, at that meeting, it will consider whether Ronald Rae's Lion of Scotland should be located outside the Parliament building.
Answer
The SPCB met on 5 March, and considered an offer of loan of Ronald Rae's Lion of Scotland.
- Asked by: Christine Grahame, MSP for South of Scotland, Scottish National Party
-
Date lodged: Monday, 25 February 2008
-
Current Status:
Answered by Richard Lochhead on 4 March 2008
To ask the Scottish Executive how many separate incidents of nuclear contamination in Scotland have been reported to authorities in each year since 1988.
Answer
This information is not held centrally.
