Chamber and committees

Social workers make a highly skilled, unique and valuable contribution to supporting individuals and families across Scotland.

Under current arrangements, the Scottish Government sets the overall strategic framework for social work delivery. The majority of social workers are employed by local authorities and the deployment of social work services is decided locally.

Social work professionals need to have the time to build relationships and trust, undertake person-centred assessments, plan for the future and arrange or provide appropriate support. The Scottish Government has invested £25m, as part of the 2022-23 Budget, to relieve pressure on the adult social care sector. £22m of this funding was distributed based on grant aided expenditure, as agreed by COSLA Leaders, and will be used to employ additional social workers or associated social work assistants or support staff – with the clear purpose of adding to the capacity of the social work workforce. Over the last five years the Scottish Government has provided over £25m to support the training of social workers, including for post-graduate bursaries and support for practice-based learning to increase the number of entrants into the profession.

The recently introduced National Care Service (Scotland) Bill reflects the Scottish Government's ambition for a National Care Service that ensures people of all ages can access the support they need to live a full life by improving consistency and quality of provision. We will transform people's experience of social care support and related services, strengthen prevention and community-based support and reform access.

The Bill will establish a new National Social Work Agency which will invest in the social work profession by providing national leadership, and overseeing and supporting social work in a range of areas, including workforce planning. These objectives will enable social workers to work more effectively with people to transform their lives and implement rights-based practice.

The local road network is the responsibility of local authorities and they will allocate resources on the basis of local priorities. The vast majority of funding to local authorities from the Scottish Government is provided via a block grant and we do not stipulate how local authorities should utilise their individual allocations. It is therefore the responsibility of each local authority to manage their own budget and to allocate the financial resources available to them on the basis of local needs and priorities, having first fulfilled their statutory obligations and the jointly agreed set of national and local priorities.

The overall funding package for local authorities of almost £12.7bn this year represents a rise of £1.06bn or 9.2% in cash terms, or 6.3% in real terms compared with 2021-22.

Falkirk Council are leading the delivery of the A801 Avon Gorge scheme, which will replace the Torphichen Bridge and are responsible, along with West Lothian Council, for ensuring that the business case remains robust and for setting the final timetable for delivery. The Scottish Government remains committed to funding its proposed 50% contribution towards the construction of the upgrade.

The Scottish Government is prioritising those routes associated with live investment projects as set out in the answer to the question S6W-06702 on 8 March 2022, namely Mallaig – Lochboisdale Vessel Replacement Project, Oban – Craignure and Gourock – Dunoon – Kilcreggan. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

CalMac has noted that it is not possible to measure unmet demand using booking systems, including the eBooking solution being delivered by the Ar Turas Programme. We understand the desire to measure bookings “not made” for a specific set of reasons, principally vessel capacity on peak-demand sailings.

CalMac has been running a working group with a number of CalMac Community Board members during the last 18 months to help clarify and support understanding of measures that can be tracked. The group has explored a range of ideas and CalMac has developed a number of reports designed to support enhanced understanding of how and when vehicle bookings are made, amended, cancelled and the resulting impact on capacity. These requirements have been taken-forward for delivery against the improved data that the new system will capture.

A number of these items have already been made available in monthly Ferry User Group performance reporting packs.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the table below for the period 1 and 30 June 2022. The complaints may involve incidents that occurred before 1 June 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure for 1 April to 30 April 2022 is 1,144. The figure of 1,493 complaints for June 2022 is higher than April 2022 as during May and June 2022 several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.

ScotRail do not record staff complaints and therefore the information is not available.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out in the following table for the period 1 and 31 May 2022. The complaints may involve incidents that occurred before 1 May 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure for 1 April to 30 April 2022 is 1,144. The figure of 2,006 complaints for May 2022 is higher than April 2022 as this May period was when several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.

ScotRail do not record staff complaints and therefore the information is not available.

The Scottish Government welcomes the Setting the Bar report and will consider and discuss the findings with its partners to inform and develop future social work workforce policy. Social workers make a highly skilled, unique and valuable contribution to supporting individuals and families across Scotland. We acknowledge the significant pressures social workers face around increasing workloads, staff shortages and the more complex needs of those they support – all of which have been exacerbated by COVID.

Social workers are primarily employed by local authorities and it is the responsibility of local authorities to plan their workforce and ensure they have the appropriate levels of staff in place to provide social services for their residents by among other things, ensuring adequate retention schemes are in place.

The Scottish Government is scaling up work across Scotland to ensure a mandatory supported year for the first year in practice for Newly Qualified Social Workers. Work has also started on the development of an Advanced Practice Framework that will set out the structures which support social workers to progress through different career phases.

Our ambition is to raise the status of and ensure investment in the social work profession. This is to be delivered through our commitment to establishing the National Care Service and National Social Work Agency.

Considering the findings of the report, the Scottish Government will continue to work with COSLA and other stakeholders to help local authorities maintain appropriate workforce levels.

The Scottish Government welcomes the Setting the Bar for Social Work report and will consider its findings for future policy decisions, including any potential developments of a public information campaign. Social workers make a highly skilled, unique and valuable contribution to supporting individuals and families across Scotland. We acknowledge the significant pressures social workers face around increasing workloads, staff shortages and the more complex needs of those they support – all of which have been exacerbated by COVID.

The Scottish Social Services Awards have been held annually since 2017 (except in 2020 due to COVID-19) and provide an opportunity to recognise the social work and social care workforce, raise the profile of the sector, demonstrate that it is valued and highlight the commitment and innovative approaches of those who work within it.

Further, the recently published National Care Service (Scotland) Bill will establish a new National Social Work Agency, which will support and invest in the social work profession by providing national leadership, and overseeing and supporting social work in a range of areas, including: workforce planning, improvement and social work terms and conditions.

The Scottish Government will continue to work with COSLA and stakeholders to look at how social workers can be supported while they undertake their vital work across our communities.

The Scottish Government welcomes the Setting the Bar report and will consider and discuss the findings with its partners to inform and develop future social work workforce policy.

Social workers, and the business support staff that assist them, are primarily employed by local authorities. It is the responsibility of local authorities to plan their workforce and ensure they have the appropriate levels of staff in place to provide social services for their residents. To aid with this, the Scottish Government provided additional funding of £25m, announced as part of the 2022-23 Budget, to relieve pressure on the adult social care sector to ensure care can be delivered safely to those who need it. As agreed by COSLA Leaders, £22m of funding was distributed based on grant aided expenditure for adult social work for 2022-23. Local authorities have the flexibility to allocate Scottish Government funding based on their individual needs. The intention of the funding is to allow local authorities to employ additional social workers or associated social work assistants or support staff – with the clear purpose of adding to the capacity of the social work workforce to respond to the current pressures.

Considering the findings of the report, the Scottish Government will continue to work with COSLA and other stakeholders to look at how social workers can be supported while they undertake their vital work across our communities.

The Scottish Government welcomes the Setting the Bar for Social Work in Scotland report and will consider and discuss the findings with its partners to inform and develop future social work workforce policy. Social workers make a highly skilled, unique and valuable contribution to supporting individuals and families across Scotland. We acknowledge the significant pressures social workers face around increasing workloads, staff shortages and the more complex needs of those they support – all exacerbated by COVID.

Social workers are primarily employed by local authorities and it is the responsibility of local authorities to plan their workforce and ensure they have appropriate levels of staff in place to provide social services for their residents.

The Scottish Government’s investment of £25m, announced as part of the 2022-23 Budget, was additional funding to relieve pressure on the adult social care sector to ensure care can be delivered safely to those who need it. £22m of funding was distributed based on grant aided expenditure for adult social work for 2022-23, as agreed by COSLA Leaders, and will be used to employ additional social workers or associated social work assistants or support staff – with the clear purpose of adding to the capacity of the social work workforce to respond to the current pressures.

The recently published National Care Service (Scotland) Bill will establish a new National Social Work Agency, which will support and invest in the social work profession by providing national leadership, and overseeing and supporting social work in a range of areas, including workforce planning.