Chamber and committees

You nodded your head, Mr Gass, but the Official Report will not show that.

We can hear you fine, even though you have had your hand raised for quite a long time.

That is clear, Mr Gass. I had better move on to my line of questioning before I enrage the convener—

So, at the very least, the terminology should be aligned, if not exactly the process.

Thank you. I have no further questions.

That is helpful—thank you.

That is helpful. I see nods from the other witnesses.

Let us assume that there is an agency agreement. I might return to the other options, but that issue has been explored pretty well so far. We cannot just do that overnight. The suggestion is that there could be a lead-in time of at least a year. Would any of the witnesses want to put on the record what has to be done to support the industry in order for there to be effective implementation so that this is a success once we get there? What steer would you give the committee and the Government to ensure that any agency agreement is a success?

I am not sure how much time I have, convener, but I have a couple of short questions that relate to that last line of questioning. Do we have time for that?

Yes. I apologise. I will be really brief with my next questions. I think that that was an important line of questioning, and Jeremy Balfour has helped to clarify how we would get the change that we would like.

For brevity, I will just read verbatim from our briefing paper. What experience do the witnesses have of supporting clients to request reviews of best start grant or job start payment? It is a different process—it is a review process, not an appeal or redetermination. Do you have any experience of supporting clients in that area? Ms Young, do you want to come in first?

That is helpful, and I appreciate your brevity, because it gets me in the good books with the convener.