About the Scottish Parliament

Reports and actions

We report on complaints 4 times a year (once every 3 months) to the Parliament’s senior management.

The reports have:

• information about the number and type of complaints
• information about the number of complaints answered on time
• information on actions taken in response to complaints

Here are the most recent reports:  

2022-23 Quarter 1 Report (April to June 2022) (107KB, pdf) posted 19 May 2023

2022-23 Quarter 2 Report (July to September 2022) (122KB, pdf) posted 19 May 2023

2022-23 Quarter 3 Report (October to December 2022) (107KB, pdf) posted 19 May 2023

2022-23 Quarter 4 Report (January to March 2023) (81KB, pdf) posted 31 October 2023

2023-24 Quarter 1 Report (April to June 2023) (96KB, pdf) posted 31 October 2023

2023-24 Quarter 2 Report (July to September 2023) (66KB, pdf) posted 31 October 2023

2023-24 Quarter 3 Report (October to December 2023) (66KB, pdf) posted 26 April 2024

2023-24 Quarter 4 Report (January to March 2023) (65KB, pdf) posted 26 April 2024

We also publish a summary for the last reporting year(s) (April to March). 

April 2022 to March 2023 report (104KB, pdf) posted 31 October 2023

April 2023 to March 2024 report (170KB, pdf) posted 26 April 2024